Based on an overall turnover rate of 19% and average total compensation of $31,000 per employee, the cost of turnover among Texas, Oklahoma and Arkansas credit unions actually surpassed $68 million in 2013. This startling fact emerged in the most recent Compensation Survey conducted by the Cornerstone Credit Union League. Now that the survey has quantified this massive financial impact, what can credit unions do to reduce employee turnover? After a review of the relevant literature, we believe a 2013 study appearing in the Journal of Business Economics and Management 1 identifies the factors that will be most effective in helping businesses—including credit unions—to retain employees. The factors are listed below, along with explanations by the study’s authors.