Palm Beach County upgrades its RON software to SIGNiX

CASE STUDY: Municipal Courts - SIGNiX Remote Online Notarization

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Remote Marriage Licenses Performed

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2-3 Mo.

Waitlist for licenses was reduced to days

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7 Notaries

Using SIGNiX Platform in less than a Week

Overview

The Palm Beach County Clerk of the Circuit Court & Comptroller is a public trustee, responsible for safeguarding public records and public funds. The Florida Constitution established the Clerk of the Circuit Court & Comptroller as a constitutional officer, directly elected by and accountable to Palm Beach County citizens.

Palm Beach County stretches nearly 2,4002 miles from Florida’s Atlantic Coast into the state’s rural center and includes the northern edge of the Everglades National Park. Its population is 1.5 Million (2019 census report), making it the third-most populous county in the state of Florida. The county was established in 1909, after being split from Dade County.

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Challenge

The COVID-19 Pandemic and CDC social distancing guidelines made it impossible for The Palm Beach Clerk of the Circuit Court & Comptroller to notarize marriage licenses in person. Palm Beach had to identify a viable solution to adjust to these circumstances and find an efficient, safe, and virtual way to meet the demands of their customers while still maintaining social distance rules and regulations.

With this objective in mind, Palm Beach County knew it needed to start performing marriage license transactions online, leveraging Remote Online Notarization (RON) Software. Initially, Palm Beach chose a RON provider other than SIGNiX. After months of frustration, no training materials, no phone support, and inconvenience to their customers, Palm Beach realized that the provider was not prepared to meet their requirements. That’s when they selected SIGNiX’s eNotary software.

Watch an interview with Palm Beach County Clerk of the Circuit Court & Comptroller's Director of Court Operations to hear about her experience using SIGNiX.

 

“Our clients love this service, and everybody wants to use it! No one wants to come into a courthouse full of people. ”

Director of Court Operations
The Palm Beach County Clerk of the Circuit Court & Comptroller

 

Solution

SIGNiX was able to get Palm Beach set up, trained, and practicing on the platform within a week. The web-based solution made it easy for Palm Beach notaries to learn quickly, didn’t require any hardware to buy or maintain, and made the transition from their previous vendor seamless.

Palm Beach needed a solution that was cost effective, easy to use, and would be convenient for their users. They needed a solution that had less limitations on the devices they could use (mobile-friendly), what web browsers they could use, and even what ID they could accept.

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Results

SIGNiX helped Palm Beach County Clerk of the Circuit Court & Comptroller reduce the significant backlog of marriage licenses. With over 2,000 remote marriage licenses conducted, Palm Beach can now provide the most efficient, fast, affordable, and contact-free way for people to be officially married. The SIGNiX platform has resulted in county citizens not having to wait 2-3 months to get married, prevented overcrowding, increased public safety, and maximized efficiency.

 

“SIGNiX definitely helped us increase productivity to help more customers than ever, faster than ever,”

Director of Court Operation, The Palm Beach County Clerk of the Circuit Court & Comptroller

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